Refund and Returns Policy

At Well Decor, we believe in providing quality home and living products with a smooth and reliable shopping experience. Customer satisfaction is important to us, and we aim to make the process of returns, replacements and refunds as simple as possible.

This Refund and Returns Policy explains the conditions under which products purchased from https://welldecor.in/ may be returned, replaced or refunded.

1. Return Eligibility

Customers may request a return within 7 days of receiving the product, subject to the following conditions:

The product received is damaged or defective.
The wrong product has been delivered.
The product received is significantly different from its description on our website.
The product has missing parts or accessories that were included in the original order.

To be eligible for a return:

The product should be unused and in its original condition.
Original packaging, tags, labels and accessories should be retained wherever applicable.
The customer may be required to provide photographs or videos showing the issue.
The order details or proof of purchase must be provided.

Return requests will be reviewed before approval.

2. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety or product-specific reasons, unless they are defective, damaged, incorrect or otherwise covered by applicable consumer protection laws.

Examples may include:

Used personal-care or hygiene-related products.
Products damaged due to improper handling after delivery.
Products returned without their original accessories or essential components.
Products specifically identified as non-returnable on their product page before purchase.

Please check the individual product page for any specific return conditions.

3. Damaged, Defective or Wrong Products

If you receive a damaged, defective or incorrect product:

Contact us within 48 hours of delivery.
Share your order ID and registered contact details.
Provide clear photographs or an unboxing video showing the issue, where available.
Our team will review your request and guide you through the next steps.

Depending on the situation and product availability, we may offer:

A replacement product.
A refund.
Another appropriate resolution in accordance with applicable law.

An unboxing video can help us investigate a complaint, but its absence alone will not automatically invalidate a customer’s rights under applicable law.

4. Return Process

To request a return:

Contact our customer support team through email or phone.
Share your order ID and reason for requesting a return.
Provide supporting photographs or videos if required.
Wait for return instructions and confirmation from our team.
Pack the product securely with its original packaging and accessories, wherever applicable.
Return the product using the approved return process.

Please do not dispatch products to us without receiving return instructions.

5. Refund Policy

Refunds may be considered in the following situations:

The returned product is approved for a refund.
The product is damaged or defective and a suitable replacement is unavailable.
The wrong product has been delivered and a replacement cannot be arranged.
The order is cancelled by Well Decor after payment has been received.
Any other situation where a refund is required under applicable law.

Refunds will be processed after the return request has been reviewed and, where applicable, the returned product has been received and inspected.

6. Refund Processing Time

Once a refund is approved:

We generally initiate the refund within 7–10 business days.
Refunds will be processed through the original payment method wherever possible.
For Cash on Delivery orders, customers may be asked to provide bank account or UPI details for the refund.
The time taken for the refunded amount to reflect in your account may depend on your bank or payment provider.

Customers will be notified once their refund has been initiated.

7. Replacement Policy

If a product is eligible for replacement:

Replacement requests must be submitted within the applicable return period.
Replacement is subject to product availability.
The replacement product will generally be the same product and variant originally ordered.
If the same product is unavailable, we may offer a refund or another mutually agreed solution.

8. Order Cancellation

Customers may request order cancellation before the order has been dispatched.

If the order has not been shipped, we will make reasonable efforts to cancel it.
If payment has already been received, an approved cancellation will be refunded.
Once an order has been dispatched, cancellation may not be possible. The customer may need to follow the applicable return process after delivery.

9. Return Shipping Charges

If a return is approved because the product is damaged, defective, incorrect or significantly different from its description, Well Decor will arrange or bear the applicable return shipping cost.
For other eligible returns, shipping charges, if any, will be communicated before the return is approved.
No return shipping charge will be imposed where prohibited by applicable law.

10. Products Damaged Due to Improper Use

Products damaged due to misuse, accidental damage, improper storage, unauthorised alterations or normal wear and tear may not qualify for a return or refund, subject to applicable consumer protection laws.

11. Changes to This Policy

Well Decor reserves the right to update or modify this Refund and Returns Policy from time to time.

Any changes will be published on this page with the revised effective date.

We encourage customers to review this policy before placing an order.

12. Contact Us

For questions regarding returns, replacements, cancellations or refunds, please contact us:

Brand Name: Well Decor
Tagline: Comfort for Every Home.
Website: https://welldecor.in/
Email: [Insert Official Customer Support Email]
Phone: [Insert Customer Support Number]
Business Address: [Insert Complete Business Address]

Our customer support team will assist you with your return and refund-related queries.

Thank you for shopping with Well Decor. We appreciate your trust and look forward to making your home more comfortable.